Reach Out to Us
We're here to help! Choose the best way to get in touch with the right team.
Agent Support
For all your agent-related queries.
📞
080-46913024 (10 AM - 10 PM)
✉️
support@seatseller.travel
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API Support
For integration assistance and technical queries.
✉️
api_support@seatseller.travel
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All Other Help & Queries
For any general assistance or questions not covered above.
📞
080-46913024 (10 AM - 10 PM)
✉️
partners@redbus.in
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↓
Need Help? Follow Our Escalation Matrix
Ticket to be initiated from the SS portal (No email required) • Resolution Time: 72 Hours
Bus Cancellation Re-Open Escalation Path
| Level | Contact | Response Time | |
|---|---|---|---|
| Initial Query | Group ID |
reopenbuscancellations@redbus.in
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|
24 Hours |
| 2nd Escalation | Shashi / Khayum |
chennoju.shashi@redbus.com / khayum.shariff@redbus.com
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|
48 Hours |
| 3rd Escalation | Shadab / Bala |
shadab.rehman@redbus.com / balakrishna.n@redbus.com
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|
72 Hours |
Service Issues Escalation Path
| Level | Contact | Response Time | |
|---|---|---|---|
| Initial Query | Group ID |
b2bservicerelated@redbus.com
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|
24 Hours |
| 2nd Escalation | Shashi / Khayum |
chennoju.shashi@redbus.com / khayum.shariff@redbus.com
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|
48 Hours |
| 3rd Escalation | Shadab / Bala |
shadab.rehman@redbus.com / balakrishna.n@redbus.com
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|
72 Hours |
Technical, Payment & Other Queries
| Level | Contact | Response Time | |
|---|---|---|---|
| Initial Query | Group ID |
support@seatseller.travel
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|
24 Hours |